When opening the 123coursier application for the first time, the user simply chooses the service in which they are interested.
- If the user has something to be delivered, they directly access the page to file a delivery request before creating an account. This makes it possible to limit as much as possible users abandoning their delivery request because it requires the entry of too much personal information from the app’s launch.
- If the user is a courier, they are invited to create a user account which will then be validated internally with the verification of the information provided. The information is filled in by category to make this step more digestible.
We wanted to make the monitoring of a delivery as clear as possible using a visual representation of the current status on a timeline of the different stages. Users are informed of each change in the status of their delivery by push notifications on their phone.
A geolocation approach allows couriers to find deliveries available in their area at a glance using a map centred on their position. The list of deliveries is also visible in the form of a table ordered by distance, offering a more detailed alternative view.